IBM Content Navigator Comes Of Age in the Era of Digital Business Automation
February 23, 2018
Over the past five years or so those of us who make and use solutions wrapped around the venerable IBM ECM software offerings got to watch Content Navigator (ICN) develop from merely an idea into a tremendously useful, flexible user experience platform. It is so good, in fact, that with the recent teaming of the IBM ECM and Business Process Management organizations, Content Navigator was chosen to be the standard user experience for all of the newly-christened Digital Business Automation offerings.
ICN includes easy-to-use functionality for a number of the DBA software products and general-purpose connectivity features for other, potentially non-IBM, content-centric applications. However, beyond those out of the box capabilities, it offers a platform for integrating additional enterprise user experience needs into a single, well-designed browser-based interface.
For example, needs often exist for close cooperation between collections of content and line-of-business software systems. Values entered into the content system can, and should, validate against known sets of enterprise values. Integration using ICN’s External Data Services interface easily effect such validation and can provide other services such as populating related content index properties or display of information not directly stored in the repository.
Case management applications often benefit from tight integration with other systems. In one recent situation, several developed ICN components (widgets) extended standard IBM Case Manager user interactions with graphic and character mashups of both system data and case data.
ICN’s extensible design also provides for the inclusion of entire applications. In another recent example, adding an entirely new application tab to the Case Manager, Browse, Search, Work, Teamspace, and Administration tabs easily satisfied requirements to supply controls for a set of application administrative functions. Security support is simple since ICN authorization features control which user roles have access to the functionality.
Educating and supporting end users is a continuous and expensive business challenge. Incorporating a broader set of application functionalities into a single experience like ICN can help reduce both the cost and the time required to support an end-user community. Moreover, ICN’s modern features and capabilities make building that experience a very economical affair.
Submitted by Randy Dufault
Director of Solution Development