A New Approach to Achieving Continuous Performance Improvements from Advanced Capture and Recognition Systems
January 19, 2018
By Randy Dufault
Director, Solutions Development
Recently I was asked about optimizing Kofax KTM and the overall concept of managed services for capture technology environments. Here are my thoughts:
Advanced capture and recognition applications bring tremendous productivity to processing the substantial volume of unstructured information hat companies deal with each business day. Relieved from the tedium of classifying documents, entering data, and doing other tasks necessary to bring documents and multimedia into transaction workflows, employees are free to deliver higher-value work.
Development projects that create advanced capture applications typically result in easily measured and positive returns shortly after they enter production. Whether the use case is form identification, text extraction, feature extraction, data entry assistance, or knowledge mining, objective performance data paints a good productivity-improvement picture for management and the broader business. The results justify the cost and validate the return on investment.
Often, what the performance data also shows is that there is significant room for improvement over time. Consider the continually changing environment in which these capture applications operate:
- Form geometry may slightly change.
- Business rules used to validate extracted data may shift.
- Unexpected content types with automation potential may appear.
- Certain assumptions made during initial implementation may turn out to be false.
While productivity is good, it could be better, or depending on what the challenges are, it could get worse over time.
Traditional project approaches dictate that staff members simply document issues affecting ingestion performance until enough accumulate to warrant placing an improvement project on the IT backlog. Any productivity improvements—some of which could be substantial—are delayed until the project bubbles to the top of the priority list.
To achieve the ongoing productivity improvements that advanced capture applications can deliver, some organizations are now applying a continuous solution delivery approach. Based on tried-and-true agile development techniques, regularly scheduled, short-duration software releases quickly address both externally and internally caused issues. Production measurements demonstrate the sort of continuous improvement that organizations should expect. Changing environmental factors no longer need to result in significant production setbacks.
To learn more about this topic, download the solution overview "Managed Services for Kofax Users."
About Randy Dufault
When operational efficiency is critical to an organization’s success, Randy Dufault designs automated business process systems that deliver positive ROI. Based on 30 years of experience, Randy leads solution development for Genus customers with complex process automation challenges and has done so since 1983.