The Top 5 Traits to Look for in a Kofax Support Services Partner
May 8, 2018
If your organization has invested time and money in selecting Kofax software and solutions, selecting a qualified Kofax support partner is crucial to your continued success. As you assess your support options, make sure your Kofax partner exhibits these five traits:
- Kofax Partnership
Select only a designated Kofax Platinum support and services partner or consultant. Kofax offers a complete partner program for the most knowledgeable and qualified software, hardware, reseller and system integrators.
- Documented Kofax Experience and Expertise
Make sure that your Kofax support provider can document their experience and expertise. Look for a support provider with the years of experience it takes to learn and fully understand the intricacies of Kofax solutions and how your organization uses them to achieve your business goals.
- Dedicated Kofax Support Team
Experience and expertise mean little if slow response times prevent your support issues from being resolved. For this reason, choose only a support partner who offers a knowledgeable team, solely dedicated to customer support.
- Proven Support Platform
To make certain that your support partner always responds quickly to your support needs, determine that they have a proven support platform that prioritizes, tracks, and solves your customer support tickets efficiently and effectively, regardless of your preferred communication channel.
- The Ability to Deliver All Levels of Kofax Support
Select only a support partner that can offer all of the many levels of support options offered in the Kofax ecosystem. While software maintenance and self-service support might be widely available, make sure your support partner has the ability to offer extended support. This option gives you access to seamless customer support, regardless of issues you may face, including access to “how-to” guidance, best practices discussions, installation, configuration, custom development, performance consulting, advanced issue diagnosis, skills transfer, or other related questions or issues.
Contact us to learn more about your extended support options with Genus Technologies.