You Just Lost a Scanner! Now What?
October 19, 2017
I originally posted this about a year ago, and one year later I was reminded this week that it remains an issue.
If your organization relies on scanners to capture business-critical information from forms, applications or any other type of document, here’s a question for you. What happens when one of those scanners fails? Typically, you would order a replacement and then wait hours or days for it to arrive, only to discover the new scanner doesn’t work.
That’s because some scanner manufacturers provide Kofax OEM VirtualReScan® (VRS), which is licensed to a specific scanner – the one that just failed.
We’ve encountered precisely this problem, and have provided a solution that fixed the problem while ensuring it never happens again. The answer? A simple upgrade from OEM VRS to Kofax VRS Elite.
Kofax VRS Elite offers a far superior license arrangement not specific to a piece of hardware, but instead specific to the scan station and Kofax Capture Server. This means that if a scanner fails, it can be replaced quickly with minimal impact on business.
So if you’ve encountered this scenario, the fix is simple. We're here to help guide you through the upgrade to get you up and running again fast.
Submitted by John Peters
Capture Sales Specialist