Why Advanced Case Management?
Flexibility simplified - Provide customizable frameworks and reusable templates for flexible solutions with minimal setup.
Highly informed case workers - Deliver robust analytics, advanced document search technology and fact-based reporting to caseworkers.
Access anywhere - Allow employees to access and update case files remotely with mobile and cloud-based case solutions.
Ensure smooth audits - Retain the necessary case information for regulatory or legal requirements with a full audit trail.
Fast input and document conversion - Integrate seamlessly with advanced document capture for rapid input and conversion of key documents.
Genus Technologies offers specialized expertise for organizations considering IBM advanced case management solutions, including:
IBM Case Manager
IBM® Case Manager optimizes case outcomes and increases customer satisfaction by giving case workers access to structured and unstructured information from various types of applications or storage systems. IBM Case Manager provides flexible process controls, access to comprehensive analytics and dashboards and an array of industry-specific business partner solutions. Benefits include:
Resolve cases more effectively - Provides the control and insight that workers need to resolve cases more effectively.
Simplify complex decisions - Provide instant access to documents, structured data and analytics required to make complex decisions.
Reduce time to market - Offer agile design capabilities to reduce time to market and accelerate application updates.
Access case files anytime, from anywhere - Extend IBM Content Navigator to Advanced Case Management applications, providing users with access to case files from any location through mobile connectivity and cloud solutions.
Manage, search and analyze - Support full enterprise content management (ECM) capabilities, including records management, complex search and content analytics.
IBM Case Foundation
IBM® Case Foundation, formerly IBM FileNet® Business Process Manager, delivers a platform for content-centric business process management. It enables organizations to create, manage and optimize case-based processes to help increase performance, reduce cycle times and improve productivity and decision making.
Case Foundation is the integrated task and business process management platform for IBM Case Manager.
Get critical information on-demand - Provide extensive content-centric business process management capabilities to deliver automated tools and on-demand information.
Receive active information in context - Enable active content to make information available quickly and in context so users don't have to search for it.
Harness the power of IBM ECM products - Integrate with the IBM enterprise content management (ECM) family of products for expansive ECM capabilities.